Managed IT & Support
Managed IT Services and Support, Nationwide and On-Site in Texas
Help desk and ongoing IT management for businesses across the United States, and on-site support and network installation in Texas. Tell us how your IT runs today, and Falcon Reach introduces you to the specialist team in our group that manages it.
Delivered by a specialist team in our group
Where it shows
When IT gets in the way
Most businesses call about one of these. None of them fixes itself.
IT is someone's second job
The most technical person in the office fixes the printer, resets passwords and sets up laptops, instead of doing the job they were hired for.
The same problems come back
Issues get patched when they appear, then return. Nobody has the time to find the cause and fix it for good.
Nobody owns security
Updates, backups and access are handled when someone remembers. There is no single place that knows the state of every device and account.
A network that grew by accident
The office network was built one device at a time. It works until it doesn't, and nobody is sure how it fits together.
Coverage
Remote across the US, on-site in Texas
Support that can be delivered remotely is available nationwide. Work that needs someone in the room is available in Texas.
Nationwide • Remote
Managed IT and help desk
- Help desk support for Windows, macOS, mobile devices and Microsoft 365
- System administration for physical, virtual and cloud servers
- Monitoring, patching and updates for devices and accounts
- Microsoft 365 setup, migration, user management and multi-factor authentication
- Data backup and disaster recovery, with a written recovery plan and restore testing
- Apple device management through Apple Business Manager and MDM
Texas only • On-site
On-site support and networks
- On-site IT support for hardware, workstations, servers and racks
- Structured cabling, switching, firewalls and VPN
- Business Wi-Fi, planned with a coverage survey
- Computer repair and hardware diagnosis
- Setup for new offices, moves and expansions
On-site work covers Houston, Dallas, Austin, San Antonio and Beaumont, and the communities between them.
Who it's for
Built for small and mid-sized businesses
Businesses without a full IT department, or with one person who needs back-up. These are the kinds of teams the specialist team supports most often.
Professional services
Accounting, consulting and engineering firms whose people need their devices and files to simply work.
Law firms
Document-heavy offices where accounts, access and backups have to be handled with care.
Healthcare and dental offices
Front desks and treatment rooms that depend on workstations, networks and accounts every day.
Real estate and property management
Teams split between the office and the field, working across devices and locations.
Home services and trades
HVAC, construction and service businesses running dispatch, scheduling and invoicing on their IT.
Retail and multi-location businesses
More than one site, and the need for every location to be set up and supported the same way.
Getting started
From the first review to steady support
How the specialist team typically takes over the day-to-day running of your IT.
01 • Assess
Know what you have
A review of your devices, accounts, network and backups, so nothing is assumed.
02 • Set up
Close the gaps
Monitoring, updates, backups and access put in place, and weak spots fixed.
03 • Run
Support as you grow
Day-to-day support and maintenance, and changes as people, offices and systems are added.
How it works
From one conversation to the right team
Falcon Reach listens, qualifies and introduces. The specialist team does the work.
Tell us the need
Describe what you need, what you run today, and the size of your business. No technical brief is required.
We confirm the fit
Falcon Reach checks that the need, the scale and the timing match what the specialist team does, before anyone's time is spent.
The introduction
We introduce you to the specialist team in our group, by name, once you agree to be introduced.
You work with them directly
Scope, contract and payment are between your business and that team. Falcon Reach steps out.
Questions before you start
Tell us how your IT runs today
Falcon Reach connects businesses with the specialist teams in its own group of companies.